FAQs

How to use our online shopping site.

  1. How do I Register?

You may register at any time by clicking the 'Sign in' button at the top of the page.  You may also register at the check-out once you have made your purchases.

An email address is required to start the process.

  1. How do I update my details?

When signed in, click on your name at the top right of the site.  Select 'Your Details' to view information about your account.  You can change and update your details here.

  1. How do I see the products I have purchased?

Selected items appear on the right hand side of the screen below the order total.  To view your entire order, click on the 'Review Order & Checkout' button.  From here you can view a product or add notes against individual items.

  1. How do I checkout?

The 'Review Order & Checkout' button takes you to the review screen and from here you click the 'Checkout' button to finalise details and complete your purchase.

Questions about Orders.

  1. Is there a minimum order amount?

There is no minimum order amount for click & collect orders.

  1. What is the cut-off time for orders?

The cut-off times vary for different product types. 

The Delivery & Pickup Timetable shows the next available pickup window for each pickup type.

  1. What happens with special offers?

From time to time we will have special offers to promote pre-ordering of seasonal products.

For example, ordering hams and smallgoods for Christmas.

The offer will appear on our site for a limited time and include details of products available and approximate pickup dates.

The offer will use a separate checkout so as not to disrupt any regular orders you may have.

Questions about Payments.

  1. What are the payment options?

Our shopping site uses Eway, a secure payment gateway, to process your order online.  A current credit or debit card is required.

Payment is taken once your order is picked and packed and the total cost finalised.

  1. How are my details kept safe?

When you pay online, your credit card details are protected by our secure payment gateway and not passed onto BendiGo Wholefoods at all.

  1. Do I receive a receipt?

You will receive a tax invoice when your order is collected in-store.  A copy will also be emailed with your order collection notification.

  1. How do I request a refund?

If you are dissatisfied with the quality of any products purchased online on this site, please contact us at our store to discuss the issue with us.  We will, at our discretion, provide a refund or replacement.

  1. How do I use a coupon?

If you have received one of our promotional coupons via email, there is an option to enter the code during checkout.

Coupons are usually for a specific item or range of products and will only work when purchasing these online.

Questions about Collecting Orders.

       

  1. Where can I collect my order?  

We are located at 314 Lyttleton Terrace, opposite the Coles carpark.

Ask one of our friendly staff members in store when you come to collect your order.

  1. When can I collect my order?

At the checkout you will be asked to select a relevant pickup window based on the products you have ordered.

This will set the day and time when your products will be available for collection.

If there are any changes required, we will contact you as soon as we can via the email address you used for registration.

 

  1. When you've added something, it will appear here. To see everything in your trolley, use the Review Order & Checkout button.

    Item Cost
  2. Choose Pickup Location